It’s the Difference Between a Good Meeting & a Great One

Diamond Advantages Terms & Conditions

Diamond Advantages is a tiered-concession, rewards program which awards groups based on revenue* generated by each group program:

• One Diamond Concessions: Under $100,000
• Two Diamond Concessions: $100,000—$299,999
• Three Diamond Concessions: $300,000—$499,999
• Four Diamond Concessions: $500,000+

The Diamond Advantages program is valid on all new group bookings of 10 or more rooms made directly through Hyatt’s Inclusive Collection Meetings & Incentives. Concessions are valid for all qualifying Meetings & Incentives groups from all markets and are available at all Impression by Secrets resorts, Hyatt Ziva Riviera Cancun, Hyatt Zilara Riviera Maya, Zoëtry Wellness & Spa Resorts, Secrets Resorts & Spas, Breathless Resorts & Spas, Dreams Resorts & Spas, Hyatt Vivid Grand Island and Sunscape Resorts & Spas, excluding properties in Europe. The Diamond Advantages program is not applicable to buyout groups. Entire program, including all concessions, are subject to availability and can be closed out at any time. Unless otherwise noted, concessions are only available during program dates and are not redeemable during a later stay. Blackout dates and additional restrictions to those outlined below may apply and vary by resort.

The Diamond Level will be based on the projected contract value when the contract is signed, and deposit is collected. Applicable to room revenue only, does not include events or incidentals, even if paid by company directly to the hotel. If qualifying Diamond Concessions fall above or below the original contracted Diamond Level, concessions must be revised by the hotel. The Diamond Advantages program is combinable with Inclusive Collection’s 5% Cash Forward program along with other Meetings & Incentives promotions as noted in the Terms & Conditions.

The following concessions are part of the Diamond Advantages program:

• Private Group Check-in
• Bar or Refreshment Service at Check-in
• Dedicated Food Station at Check-in
• Hospitality Desk
• Massage Chair at Check-in⁴
• Complimentary Room Nights for Site Inspection²
• Complimentary Room(s) for Every 20 or 30 Rooms Paid^2,3
• Complimentary Upgrades for Every 20 or 30 Rooms Paid^2,3
• Complimentary Staff Room(s) or Equivalent²
• One Stay Certificate⁴
• Upgrade(s) to Master Suite^2,4
• Upgrade to Presidential Suite⁴
• Complimentary Coffee Break(s)²
• Complimentary Cocktail Reception(s)²
• Discount on Set-up Fees for Private Functions²
• Complimentary 3-hour Dinner(s)^2,4
• Event Branding Assistance
• 20% Discount on Spa Services
• 10% Discount on Audiovisual (A/V) Services
• 50-minute Spa Treatment(s)²

¹Spend in US dollars, based on room revenue only; ²Varies by Diamond Level spend; ³Paid rooms per night vary by season; ⁴Not applicable to all Diamond Level spend. 

Private Group Check-in includes a designated area with tables for group check-in, jointly determined by resort and Group Organizer and includes a check-in station with confirmed rooming list assignments and cold bottles of water. Upon request, and if applicable, resort will provide additional tables for: Group Organizer to distribute gifts and/or event materials, DMC to provide tour information and departure notices, vendors to distribute specialty items, and/or a resort spa representative to coordinate appointments.

Bar or Refreshment Service at Check-in is proportionate to group size and will be pre-determined by hotel and Group Organizer.

Dedicated Food Station at Check-in to include light snacks, small bites, and seasonal fruits at check-in, is proportionate to group size and will be pre-determined by hotel and Group Organizer.

Hospitality Desk designated for the group, as jointly determined by resort and Group Organizer, is complimentary and for use by members of the group only. Applicable during the entirety of the group's stay and upon request will include a beverage station and/or DMC/Tour Services Representative.

Massage Chair at Check-in only available during peak times of check-in. Massage consists of a five-minute head, neck, and shoulder massage. Limit one massage per person. Limit one chair per group check-in. An additional chair may be offered based on group size. Additional chair is not guaranteed and is at the discretion of the resort. Massages will be given on a first come, first serve basis, reservations are not accepted. Chair is based on availability and is not guaranteed.

Complimentary Room Nights for Site Inspection are for designated company representative(s) for viable group programs. Room nights vary by Diamond Level spend and are as follows:

• One Diamond Concessions: 2 complimentary room nights
• Two and Three Diamond Concessions: 4 complimentary room nights
• Four Diamond Concessions: 6 complimentary room nights

Designated company representative is permitted to bring one guest at no extra fee. Guest must stay in the same room as the representative and hotel must be informed prior to arrival. If hotel is not made aware, guest will be subject to pay the contractual nightly rate at time of travel. Any additional room nights will be offered at a reduced "agent" rate based on availability. All room nights are subject to availability and are not guaranteed. Site inspection room nights must be redeemed prior to program dates. It is not required for the group contract to be signed before redeeming the free nights. Complimentary rooms cannot be credited to master account.

Complimentary Room(s) for Every 20 or 30 Rooms Paid to be confirmed when room block is finalized; vary by season and Diamond Level spend. Seasons are defined and vary as follows:

• January – April (high season): one complimentary room for every 30 rooms paid
• May – December (low season): one complimentary room for every 20 rooms paid

Diamond Level spends vary as follows, applicable to both high and low season:

• One Diamond Concessions: maximum 3 complimentary rooms
• Two Diamond Concessions: maximum 5 complimentary rooms
• Three Diamond Concessions: maximum 7 complimentary rooms
• Four Diamond Concessions: maximum 10 complimentary rooms

Complimentary room(s) are subject to availability and are not guaranteed.

Complimentary Upgrade(s) for Every 20 or 30 Rooms Paid to be confirmed when room block is finalized; vary by season and Diamond Level spend. Seasons are defined and vary as follows:

• January – April (high season): one complimentary room for every 30 rooms paid
• May – December (low season): one complimentary room for every 20 rooms paid

Diamond Level spends vary as follows, applicable to both high season and low season:

• One Diamond Concessions: maximum 3 complimentary upgrades
• Two Diamond Concessions: maximum 5 complimentary upgrades
• Three Diamond Concessions: maximum 7 complimentary upgrades
• Four Diamond Concessions: maximum 10 complimentary upgrades

Complimentary upgrade(s) are subject to availability and are not guaranteed.

Complimentary Staff Room(s) or Equivalent is at discretion of Group Organizer and is only redeemable for individual(s) traveling to assist in working event, hereinafter referred to as staff. Valid for every night during event wherein group has a minimum of 20 rooms paid per night, not cumulative. Varies by Diamond Level spend and is as follows:

• One and Two Diamond Concessions: 1 complimentary staff room or half off two staff rooms
• Three Diamond Concessions: 2 complimentary staff rooms or half off three staff rooms
• Four Diamond Concessions: 2 complimentary staff rooms or half off four staff rooms

Complimentary staff room(s) cannot be mixed with half off staff room(s). Selected complimentary or half off room(s) can also be extended for one of the following options:

• 1 night before the program dates and/or 1 night after the program dates
• Up to 2 nights before the program dates
• Up to 2 nights after the program dates

It is the responsibility of the Group Organizer to determine which option will be utilized. No more than two nights pre and/or post program dates are complimentary. Complimentary room applies to single occupancy only and will be assigned to staff member(s) at Group Organizer's discretion. Room is subject to availability and not guaranteed.

One Stay Certificate varies by Diamond Level spend and is as follows:

• One Diamond Concessions: N/A
• Two Diamond Concessions: 3 complimentary nights
• Three Diamond Concessions: 4 complimentary nights
• Four Diamond Concessions: 5 complimentary nights

Certificate will be awarded after program completion and number of complimentary room nights will be based on program’s final invoice. Certificate can be redeemed for a stay at any resort within the same brand as the operated group program. Certificates not valid for redemption at any Zoëtry Wellness & Spa Resorts, Impression by Secrets or any resort located in Europe. Certificate valid for the number of complimentary nights detailed above. Travel must be completed within one year from group’s departure date. A copy of the certificate must be provided at time of redemption and original certificate must be presented at time of check-in; complimentary nights are voided if one or neither of these provisions are met. Stay is based on hotel availability. Airfare, airfare tax and transportation are not included. Certificate is not able to be redeemed during any holiday periods which include Presidents Day, Easter, Christmas and New Year’s Eve. If any night of the stay crosses over a date that is defined as a holiday, certificate is not applicable. Additional blackout dates and other restrictions may apply. Any modifications must be made 30 days prior to arrival. Certificate may not be combinable with other certificates or promotions, is non-transferable, holds no cash or commercial value and cannot be extended. Stay certificate cannot be sold, are non-transferable to another person or across brands once issued—under any circumstances. Certificate will be issued to person receiving it and is not to be issued under a company name. Certificate is coordinated and issued by the qualifying group's Regional Director upon conclusion of program.  Stay certificate is valid for one lead-in room category, based on double occupancy. Upgrades are available for an additional cost and can be requested at the time of reservation or upon check-in. Upgrades are subject to availability and not guaranteed. Reservations are subject to complimentary allotment and may not be available, even if rooms are available on the brand specific website or through another travel provider. To redeem the certificate, Group Organizer must contact their Regional Director or the resort reservations department to verify the certificate and confirm the reservation. 

Upgrade(s) to Master Suite or equivalent upgrade(s) varies by Diamond Level spend and is as follows:

• One Diamond Concessions: N/A
• Two Diamond Concessions: N/A
• Three Diamond Concessions: 1 complimentary upgrade
• Four Diamond Concessions: 2 complimentary upgrades

Upgrade(s) will be confirmed when the room block is finalized. Upgrade(s) will be assigned at the discretion of Group Organizer, are subject to availability and not guaranteed.  

Upgrade to Presidential Suite or equivalent upgrade includes one complimentary upgrade, only available to Four Diamond Concessions. Upgrade will be confirmed when the room block is finalized. Upgrade will be assigned at the discretion of Group Organizer, is subject to availability and is not guaranteed.

Complimentary Coffee Break(s) vary by Diamond Level spend and are as follows:

• One and Two Diamond Concessions: 1 complimentary standard coffee break
• Three and Four Diamond Concessions: 2 complimentary premium coffee breaks

Standard coffee break includes beverage only service. Premium coffee break includes beverage service, including additional drink options, along with small food items. Beverages and food items are at discretion of resort. Additional beverages and food options may be available at an additional charge and vary by resort.

Complimentary Cocktail Reception(s) vary by Diamond Level spend and are as follows:

• One and Two Diamond Concessions: 1 complimentary 1-hour cocktail reception
• Three Diamond Concessions: 1 complimentary 2-hour cocktail reception
• Four Diamond Concessions: 2 complimentary 2-hour cocktail receptions

Cocktail Reception includes an international open bar with one bartender and an hors d'oeuvres station for duration detailed above. Additional staff, entertainment, décor and/or event time may be available for an additional fee. Entire reception, including time and location, is subject to availability and is not guaranteed.

Discount on Set-up Fees for Private Functions vary by Diamond Level spend and are as follows:

• One Diamond Concessions: 15%
• Two Diamond Concessions: 25%
• Three Diamond Concessions: 30%
• Four Diamond Concessions: 50%

Discount percentage will be applied to standard set up fees only, as agreed on by both parties.  Discount does not apply to entertainment, décor, A/V support or other services provided by the resort. Fees will apply to event upgrades and are inclusive of taxes and services. If qualifying Diamond Concessions fall above or below the original contracted Diamond Level, discount percentage must be revised by the hotel.

Complimentary 3-hour Dinner(s) include open bars with bartenders, followed by a buffet-style dinner. Duration and quantity vary by Diamond Level spend:

• One Diamond Concessions: N/A
• Two Diamond Concessions: one non-private dinner
• Three Diamond Concessions: one private dinner
• Four Diamond Concessions: two private dinners

Dinner(s) limited to a maximum of 3-hours each. Food and beverage upgrades are available at an additional cost and are subject to availability. Additional staff, entertainment, décor and/or event time may be available for an additional fee. This concession is for a singular event and may not be split up into multiple receptions/dinners. Entire reception/dinner, including time and location, is subject to availability and is not guaranteed.

Event Branding Assistance incorporates any of the following: event logo, meeting name, company name, company logo in locations unique to each resort for directional, private event(s), check-in, and VIP recognition purposes. Subject to approval from the resort’s Group Sales Manager and Group Organizer and based on availability.

20% Discount on Spa Services applies to spa services only, not valid on spa products at the Spa Boutique or on beauty salon services. Discount cannot be combined with any other spa discount or resort coupons. There is no limit to the number of spa services this discount can be applied to. It is recommended to book services with the Spa front desk in advance in order to confirm availability.

10% discount on Audiovisual (A/V) Services is based on total invoice booked with in-house A/V Organizer.

50-minute Spa Treatment(s) vary by Diamond Level spend and are as follows:

• One Diamond Concessions: 1 treatment
• Two Diamond Concessions: 2 treatments
• Three Diamond Concessions: 3 treatments
• Four Diamond Concessions: 4 treatments

Treatment(s) to be awarded via a spa voucher that the Group Organizer will assign accordingly. Voucher(s) valid for a 50-minute treatment only, may not be combined to receive a longer treatment or split to receive multiple, shorter treatments. Must be arranged with Spa front desk in advance in order to confirm availability. The spa voucher(s) must be redeemed onsite and are only valid during the group program dates. Voucher(s) cannot be deducted upon check out, do not hold any cash or commercial value and cannot be applied for tips or taxes.