Frequently Asked Questions

Will I earn frequent flyer miles?

Eligibility for earning frequent flyer miles is determined by the rules and restrictions of the selected airline’s frequent flyer program.


Why did different flight times return than what I entered?

When you search for specific departure or return times using the advanced search option, the website returns flight times based on the following criteria: first, it searches for the best priced flights. Then, it arranges those best-priced flights in order of the closest time to what you selected in the time preference menus for both departure and return.

Please note that if your preferred time does not appear, it may be that the air carriers do not have flights available that match your specified times.


If I book a flight with my vacation package, how do I reserve my seat assignments?

During the vacation booking process, you will be offered the option to reserve your seat assignments. If you choose not to reserve them at the time of booking, seats will automatically be assigned to you when available. Confirmed seat assignments will be printed on your electronic travel documents.


Is it possible to upgrade to a first class seat (if available)?

To see if first class options are available on your flight, please contact our customer care team (1-800-597-4761). You may also request seat upgrades at the airport for an additional charge.


How do I book an infant?

According to airline regulations, an "infant" is a child under the age of two. Infants do not require an airline seat and can sit on the lap of an adult traveler while flying ("lap child"). If an infant is traveling with you and you do not purchase a seat for the infant, select the number of children traveling with you and then select IN from the drop-down menu that appears for the children's age.

For some international destinations, additional taxes may apply when you include an infant on the reservation. The airline may also issue a ticket for the infant traveler.


I would like my infant to have his/her own seat, how should I book it?

In the build your vacation search tool, select the number of children traveling with you and then select 1 as the age of the infant from the drop-down menu that appears.

How do I book more than one room for a vacation?

You may book up to four (4) rooms and up to eight (8) travelers per reservation. To add more than one room to your reservation online, select the advanced search options within the build your vacation search tool. Under the return date information is a drop-down box for the number of rooms you would like on your reservation. Select the appropriate number of rooms and then select the number of adults and children for each room. INCLUSIVE COLLECTION will then automatically search and display hotels that are able to accommodate the number of people requested for each room. You can also choose to upgrade individual rooms when making your reservation online.

For additional assistance, please contact the customer care center (1-800-597-4761).


How do I make special room requests?

If you need to make a special room request, email info@hyattic.com or contact the customer care center (1-800-597-4761).


Do you accommodate physically challenged travelers?

Our extensive hotel descriptions outline the number of available adaptive rooms a hotel or resort offers. Click on the name of a hotel at any point in the booking system to review the hotel description for that property. If you need to request special arrangements for a physically challenged traveler, please contact our customer care center (1-800-597-4761).


Where can I find more details on each hotel?

Hotel descriptions are available for each resort we offer. You can find details about the hotel accommodations, amenities, location, and more by clicking on the name of the hotel.

How do I know what the vacation price includes?

When you search for a vacation package, the availability prices always include the combined hotel and flight prices, any selected add-on prices, and all applicable air and hotel taxes and fees. The website does not add any surprise taxes or fees to the air and hotel vacation prices when you confirm the reservation. You may use the link at the bottom of the package summary screen to view a detailed breakdown of the amount of taxes/fees related to your vacation.


How far from my intended travel date can I price a vacation?

Normally, you can search for a vacation 330 days prior to departure. There may be some exceptions to this rule. Please try different date options if your vacation search is not successful.


When I checked the vacation price yesterday it was lower than it is today. Why?

When you price an INCLUSIVE COLLECTION package, you are viewing live inventory. Because prices are based on many factors, including availability of rooms/room types, flights and demand for the packages, prices can fluctuate, even within minutes. As it is not uncommon for prices to fluctuate, INCLUSIVE COLLECTION suggests that you check out different flights or alternate dates for a lower fare that is still available. The only way to secure a vacation price is to pay for it in full.

When do I need to pay for my vacation?

Full payment for your vacation is due at time of booking, and is required in order to confirm your reservation.


Are payments processed on a secure server? How do I know?

Yes, all INCLUSIVE COLLECTION payments process through a secure server. You know the server is secure by the little closed lock that appears at the bottom right of the web browser window. You can also see the "secure" url displayed briefly on the bottom left of the screen immediately after you click complete booking.


What taxes and fees do I have to pay?

Taxes and fees can include airport facility charges, federal taxes, state taxes, and government fees. The complete vacation package determines the fees and surcharges. The website includes these fees in all vacation prices that appear on the selection screens. When you search using the vacation search tool, the prices you see in availability include the air and hotel taxes and fees when you book online. In some foreign destinations, there may also be additional nominal fees not included in the vacation package price. These fees are due upon arrival and must be paid at the airport before departure. For a listing of these fees, see the Terms and Conditions.


Can I use more than one credit card to apply payment?

Yes. You can use up to four different credit cards for payment at the time of booking.


What happens when the website rejects a credit card?

The website rejects a credit card if the information is entered incorrectly, the credit card is invalid, or the credit card exceeds its limit. If one of these situations occurs, you immediately receive an error message. Contact the customer care center (1-800-597-4761) for assistance.


When I try to confirm my online booking, at the end of the reservations process it says that my address cannot be verified. Why?

Our system can only recognize your address if you enter it exactly as it appears on your credit card billing statement. Please refer to your credit card billing statement, and try entering your address again. If you continue to receive the "cannot verify address" message, contact the customer care center (1-800-597-4761) for assistance.


How do I know my reservation is confirmed?

Your reservation is confirmed if a confirmation number appears at the top of the Reservation Confirmation screen, after you click Complete Booking. It may take several minutes for the Reservation Confirmation screen to appear. Remember to press Complete Booking only one time, and do not stop the transaction prior to receiving your confirmation number. If you stop the transaction or click the back button and then click Complete Booking again, you may confirm the reservation more than once and incur double charges on your credit card. After you confirm the reservation, you will automatically receive an email confirmation.

How do I get a loan from Uplift?

Select "Uplift Pay Monthly" as your payment method in the checkout process. The application in the checkout process is quick and easy. In order to apply for a loan, you must be 18 years or older, provide a valid U.S. address, phone number, full name, email address, date of birth, and the last four digits of your social security number.


Is there interest or fees associated with Uplift Pay Monthly loans?

Uplift offers interest rates as low as 4.99% (9.01 APR) – the industry’s lowest. Uplift charges a 2% origination fee. In the event of a late payment, Uplift will charge a $15 late fee along with reporting negative loan activity to the credit reporting agencies.


Do I have a credit limit with Uplift?

Unlike a credit card, the Uplift Pay Monthly option is not a revolving line of credit. Each loan through Uplift is independent and your balance decreases as you make payments. You may have up to two distinct loans. Each application of credit is evaluated based upon your credit risk at the time of application.
CBW is the Kansas-chartered bank that is the lender for all loans obtained through Uplift.


Does Uplift perform a credit check?

Yes, after obtaining your consent, there is a 'soft' credit check to verify your identity and determine your eligibility for financing. Regardless of the evaluation of your application, this 'soft' credit check will not affect your credit score. Any personal information received during the credit check is secure. Uplift offers the industry’s highest level of data security.

How can I get a copy of the confirmation or my travel itinerary?

When you confirm an online reservation, the website automatically sends you an email confirmation to the email address you entered on the checkout screen. In addition, within three days or less of full payment, INCLUSIVE COLLECTION sends a travel itinerary to the email address you provided. The travel itinerary can include confirmation numbers for hotel reservations and car rentals, destination information, dining options, contact information, and INCLUSIVE COLLECTION policies. If you require another travel itinerary due to lost email or email address change, please contact the customer care center (1-800-597-4761).


What forms of personal identification do I need when I depart?

When you travel, you are required to provide identification to verify your identity as well as that of any of your traveling companions.
For international travel, U.S. citizens must have a valid government-issued passport. Married or divorced women, who travel under any name other than that printed on their documentation, must supply a marriage license and/or divorce decree (a copy is acceptable). In addition, special requirements apply to children traveling with only one parent or without parents. For some international travel, countries may not permit entry without a valid return ticket and/or visa or other documentation. If you are not a U.S. citizen, you are responsible for determining the travel requirements for each country on your itinerary. Please contact the local embassy or consulate for travel requirements and more information.


How do I modify my confirmed online reservation?

You cannot modify your confirmed online reservation online. To make changes to the reservation, email info@hyattic.com or contact the customer care center (1-800-597-4761).


Can I add passengers to a confirmed reservation?

You cannot add passengers to a confirmed reservation online. Please contact the customer care center (1-800-597-4761) to assist you in changing your reservation and the conditions of the purchase.


How do I request a refund?

Contact the customer care center (1-800-597-4761) to cancel your reservation and request a refund.


How do I cancel my online reservation?

Contact the customer care center (1-800-597-4761) to cancel your reservation and request a refund based on the terms and conditions of the vacation package.


Important!

Check the terms and conditions at the bottom of any screen to review INCLUSIVE COLLECTION cancellation policies and penalties before you call to cancel a reservation.


Where can I find information regarding cancellation penalties?

You can click on the terms and conditions on the checkout screen to review INCLUSIVE COLLECTION cancellation policies.


What if there is a problem while I'm on vacation?

In your travel documents, you will be provided a toll-free number that will connect you to our traveler assistance center. This call center is staffed 24 hours a day, 365 days a year, to assist you with any problem that may arise while you are on vacation.

How early should I arrive at the airport?

On the day of travel, please call the airline directly to reconfirm flight times. Recommended airport check in will begin 2 hours prior to departure for domestic flights and 3 hours prior to departure for international flights.


What can I bring through security?

For the most up-to-date information on prohibited and permitted items, please visit the Transportation Security Administration website.


What are the checked baggage requirements?

Many airlines have a policy of charging travelers for checked baggage. Those charges are payable directly to the airline at the time of check-in; they are not included in the price of your vacation. Click Additional Baggage Charges from the top of the flight availability page to view current baggage fees and requirements.

How can I submit my booking for commission?

After making the reservation for your client, email the following information to: Commissions@hyattic.com

Subject should be your booking number

Email should contain:

1. Booking Number
2. Lead Guest Name
3. Departure Date
4. Agents Full Name
5. Agent IATA/CLIA Number
6. Agency Name
7. Agency Physical Address
8. Agency Phone Number
9. Agent Email Address
10. Agent Phone Number
11. W9(Required)

There is a $10.00 service fee that may apply for commissions issued by paper check.


When will my commission be paid?

Commission is paid 45 days after the client returns from travel.


How much commission can I expect?

Package Commission (Land + Air) is 10% of the net revenue, excluding commission on airline taxes. Airline taxes on average are $150 to $250 per PAX, but can vary depending on airline carrier and departure origin.


For additional Travel Agent related questions, please login to your Confident Collective account:

https://www.confidant.hyattinclusivecollection.com/